Terms & Conditions

Welcome to KIVO MALL, owned by Seven & Tao LLC. These Terms & Conditions govern your access to and use of our website, products, services, and related features.

By accessing this website or placing an order with KIVO MALL, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

KIVO MALL operates this website to provide customers with access to products, shopping services, account features, order information, and customer support.

We reserve the right to update, modify, suspend, or discontinue any part of the website or services at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using this website on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms & Conditions.

3. Account Registration

Certain features of the website may require you to create an account.

You are responsible for:

  • Providing accurate and complete account information
  • Keeping your login details secure
  • Maintaining the confidentiality of your password
  • Informing us of any unauthorized use of your account

You are responsible for all activities carried out through your account unless otherwise required by applicable law.

4. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However, we do not guarantee that all information displayed on the website is always complete, current, or error-free.

Product colors, appearance, packaging, and other details may vary slightly from images shown on the website.

All products are subject to availability.

We reserve the right to:

  • Limit product quantities
  • Refuse or cancel an order
  • Discontinue products
  • Correct pricing or product information errors
  • Update product descriptions without prior notice

5. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may not include shipping charges, taxes, customs duties, or other applicable fees unless otherwise stated.

The final amount payable will be shown during checkout before you complete your purchase.

If a product is listed at an incorrect price due to a technical or administrative error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been received.

6. Orders

Placing an order does not automatically mean that the order has been accepted.

An order is subject to:

  • Product availability
  • Payment confirmation
  • Order verification
  • Shipping restrictions
  • Fraud prevention checks

We reserve the right to refuse or cancel an order when reasonably necessary.

If an order is cancelled after payment has been successfully processed, the applicable amount will be refunded in accordance with our policies and payment provider procedures.

7. Payment

We may accept different payment methods as displayed during checkout.

You agree to provide valid, accurate, and authorized payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers, and their own terms and privacy practices may also apply.

8. Shipping and Delivery

Shipping and delivery are subject to our Delivery Information policy.

Delivery times are estimates only and may be affected by factors outside our control, including:

  • Carrier delays
  • Weather conditions
  • Customs procedures
  • Public holidays
  • Incorrect delivery information
  • Remote delivery locations

Customers are responsible for providing an accurate and complete shipping address.

9. Returns and Refunds

Returns, refunds, and exchanges are subject to our applicable Returns Policy.

Customers should review the relevant return conditions before making a purchase.

Certain products may not be eligible for return due to their condition, category, hygiene requirements, customization, or other applicable restrictions.

10. Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may not be able to make changes or cancel it.

Additional costs may apply in certain circumstances.

11. Intellectual Property

All content available on the KIVO MALL website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Images
  • Product photographs
  • Icons
  • Website layout
  • Design elements
  • Software
  • Branding

is owned by, licensed to, or lawfully used by KIVO MALL and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit website content without prior written permission.

12. Acceptable Use

You agree not to use this website:

  • For unlawful or fraudulent purposes
  • To interfere with website security or operation
  • To introduce viruses, malware, or harmful code
  • To attempt unauthorized access to accounts or systems
  • To collect user information without authorization
  • To misuse website content or intellectual property
  • To engage in activities that may damage KIVO MALL or other users

We reserve the right to restrict or terminate access where misuse is suspected.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, payment services, or other external resources.

KIVO MALL does not control these third-party websites and is not responsible for their content, availability, security, or privacy practices.

Accessing third-party websites is at your own discretion and risk.

14. Reviews and User Content

If you submit product reviews, comments, feedback, images, or other content, you are responsible for ensuring that your content is lawful and does not infringe the rights of others.

You must not submit content that is:

  • False or misleading
  • Abusive or offensive
  • Illegal
  • Infringing
  • Fraudulent
  • Harmful or malicious

We reserve the right to remove user-generated content when appropriate.

15. Disclaimer

We make reasonable efforts to operate the website reliably and accurately.

However, to the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted
  • The website will always be error-free
  • All product information will always be completely accurate
  • All website functions will always be available

Nothing in these Terms & Conditions excludes rights that cannot legally be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the fullest extent permitted by applicable law, KIVO MALL will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, products, or services.

Our liability will be limited where permitted by law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Privacy

Your use of the website is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any revised version will be posted on this page.

Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact KIVO MALL through our Contact Us page.

We will do our best to assist you with your inquiry.