INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the product as shown in the picture. However, there may be slight variations in color, size, or appearance due to lighting, screen settings, or product batches.

Where can I view my sales receipt?

You can view your sales receipt in your account under Orders / Purchase History. Select the relevant order to view or download your receipt. If you need further assistance, please contact our customer support team.

How can I return an item?

To return an item, go to My Orders, select the item you’d like to return, and choose Return Item. Follow the instructions provided to complete your return. Return eligibility and shipping fees may vary depending on the item and reason for return.

Will you restock items indicated as “out of stock?”

We regularly restock popular items whenever inventory becomes available. However, restocking is not guaranteed and timing may vary. We recommend checking the product page regularly or signing up for restock notifications, if available.

Where can I ship my order?

You can have your order shipped to any eligible address supported by our delivery service. Enter your preferred shipping address during checkout to confirm whether delivery is available to your location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

KIVO MALL is owned and operated by Seven & Tao LLC.

Website: https://kivomall.com/