Returns

At KIVO MALL, owned by Seven & Tao LLC, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may be eligible to request a return in accordance with the conditions below.

Return Eligibility

To be eligible for a return, the item should generally be:

  • Unused and in its original condition
  • In the original packaging where applicable
  • Complete with all accessories, manuals, tags, and included items
  • Accompanied by valid proof of purchase

Items that show signs of use, damage, alteration, or missing components may not be eligible for return.

Return Request

If you would like to request a return, please contact KIVO MALL customer service before sending the item back.

Please provide:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos or other supporting information where necessary

Our customer service team will review your request and provide further return instructions.

Please do not send items back without prior authorization.

Return Timeframe

Return requests should be submitted within a reasonable period after delivery.

The exact eligibility period may depend on the product type, condition, and applicable consumer protection requirements.

If a specific return period applies to a product, it may be stated on the relevant product page or communicated during the return process.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Personalized or customized products
  • Items made to order
  • Products that have been used, damaged, or altered after delivery
  • Products with missing packaging, accessories, or components
  • Hygiene-sensitive or sealed products once opened, where applicable
  • Items marked as final sale or non-returnable
  • Gift cards or similar digital-value products, where applicable

Return eligibility may vary depending on the nature of the product and applicable law.

Incorrect or Damaged Items

If you receive an incorrect, defective, damaged, or incomplete item, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging where relevant

After reviewing the information, we will advise you on the appropriate solution, which may include replacement, return, refund, or another suitable resolution.

Return Shipping

Return shipping costs may depend on the reason for the return.

If the return is due to a change of mind or other customer-related reason, return shipping costs may be the responsibility of the customer.

If the item is confirmed to be defective, damaged, or incorrectly supplied, KIVO MALL may provide an appropriate return solution.

Customers should use a reliable and traceable shipping method when returning products.

KIVO MALL is not responsible for returned parcels that are lost or damaged before reaching the designated return location.

Refunds

Once a returned item has been received and inspected, we will determine whether the return meets the applicable requirements.

If approved, the refund will normally be issued to the original payment method.

The time required for the refund to appear may vary depending on:

  • The payment method
  • Payment provider processing times
  • Bank processing times

Original shipping charges and other service fees may not be refundable unless required by applicable law or unless the return results from an error on our part.

Partial Refunds

In certain situations, only a partial refund may be available.

This may apply where:

  • An item is returned with signs of use
  • Packaging is missing or damaged
  • Accessories or components are missing
  • The product has lost value due to customer handling beyond what is reasonably necessary to inspect it

Any deduction will be determined based on the condition of the returned item and applicable law.

Exchanges

If you would like to exchange an item, please contact our customer service team.

Exchange availability depends on product stock and eligibility.

In some cases, you may be asked to return the original product and place a new order for the replacement item.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we may be able to cancel it.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible and the standard return process may apply instead.

Refused or Unclaimed Deliveries

If a package is refused, not collected, or returned due to incorrect delivery information, additional shipping or handling charges may apply.

Any applicable fees may be deducted from the refund where permitted.

Contact Us

If you have questions about a return, exchange, or refund, please contact KIVO MALL through our Contact Us page.

Please include your order number whenever possible so that we can assist you more efficiently.