Delivery Information

At KIVO MALL, owned by Steven & Tao LLC, we aim to provide a smooth and reliable delivery experience for every order. Please review the information below to understand how order processing, shipping, tracking, and delivery are handled.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping Methods

We work with trusted shipping and logistics providers to deliver orders safely and efficiently.

Available shipping methods may vary depending on:

  • Delivery destination
  • Product type
  • Order size and weight
  • Carrier availability
  • Local delivery conditions

The available shipping options and applicable charges will be shown during checkout whenever possible.

Delivery Time

Estimated delivery times may vary depending on the shipping destination and selected delivery method.

Please note that delivery estimates are provided for reference only and may be affected by circumstances outside our control, including:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Public holidays
  • Remote delivery locations
  • High-volume shopping periods

We appreciate your understanding in the event of unexpected delays.

Shipping Costs

Shipping charges, if applicable, will be calculated based on your order and delivery location.

Any shipping fees will normally be displayed before you complete your purchase.

Additional charges may apply for oversized items, remote areas, special handling, or international delivery.

Order Tracking

If tracking is available for your order, tracking details will be provided after your package has been shipped.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us for assistance.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please make sure your shipping information includes:

  • Recipient name
  • Complete street address
  • Apartment, suite, or unit number where applicable
  • City
  • State or region
  • Postal code
  • Valid telephone number

KIVO MALL cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed, the carrier may attempt redelivery, leave instructions, or hold the package at a local collection point.

Customers are responsible for following the carrier’s instructions and collecting the parcel within the required timeframe.

Additional shipping fees may apply if an order is returned and needs to be shipped again.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been lost during delivery, please contact us as soon as possible.

When contacting us, please provide:

  • Your order number
  • Recipient name
  • Description of the issue
  • Photos of the package and product, where applicable

We will review the issue and assist you with the appropriate next steps.

International Delivery

International shipping availability may depend on the destination country or region.

Customers may be responsible for any applicable customs duties, import taxes, handling charges, or other fees imposed by local authorities.

Customs processing may also affect delivery times.

Changes to an Order

If you need to update your shipping address or order details, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, changes may no longer be possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact the KIVO MALL customer service team through our Contact Us page.

We will be happy to assist you with your order.